Shipping Policy
Thank you for shopping at Erika Masterson. All orders from Erika Masterson are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at erika@erikamasterson.com.
Where we ship
Erika Masterson is pleased to provide domestic and international shipping options.
U.S. Domestic Shipping
Erika Masterson offers shipping to all USA states, territories, and even APO/FPO addresses.
International Shipping
Please contact us at erika@erikamasterson.com.
Processing
You will receive an email after purchase with shipping detailsWe process orders during our normal business hours. Unless otherwise stated, please allow 1 to 5 business days for us to process your order. Orders received before 5 PM EST are usually shipped on the same day. We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
Erika Masterson has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Refund Policy
Because prints are made to order and limited edition, there are no refunds available. If print is damaged or you receive the wrong print, we will happily replace your print. Please contact Erika at erika@erikamasterson.com
Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at erika@erikamasterson.com.
Lost, Stolen, or Damaged Orders
Please contact us at erika@erikamasterson.com.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at erika@erikamasterson.com.